Refund Policy

A premium series (for example IBPS RRB Clerk — 15 mocks, ₹99) is a one-time purchase of digital content. It unlocks that series on the account you bought it with, on the website, with no expiry and no renewal. Each series has at least one free mock so you can try it before paying.

• Paid but the series did not unlock? Refresh the page first. If it is still locked, email us your Razorpay payment id — we will unlock it or refund you in full.
• Charged twice, or an unauthorised payment? Full refund of the extra or unauthorised amount.
• Changed your mind? Full refund if you ask within 7 days of purchase and have not started any paid mock of that series (the free mock does not count).
• Once a paid mock of the series has been started, the content has been delivered and the purchase is not refundable, except for the technical cases above.

Until 26 September 2026 an "અમને સપોર્ટ કરો" button let you contribute a small amount towards running costs; it has since been removed. Such a payment was a voluntary contribution, not a purchase and not a charitable donation — no tax benefit is offered or implied, and it unlocks nothing (it does not unlock premium series).

Because nothing is delivered in exchange, support payments are not refundable as a matter of course. However:

• Paid by mistake, or the wrong amount? Email us within 7 days and we will return it in full — no questions asked.
• Duplicate or unauthorised payment? Full refund, processed within 5 working days of us confirming it.

Until 26 July 2026 we sold mock-test credit packs, unlimited subscriptions and a mock bundle. Those products have been withdrawn — everything they unlocked is now free.

• Any unused credits stay in your account, but you no longer need them for anything.
• If you paid for one of those products and would like your money back, email us — we will refund the unused portion in full, regardless of how long ago it was. We would rather return it than keep money for something we have since made free.
• No subscription is billing you. There is nothing to cancel and no renewal will be charged.

• A premium series after a paid mock of it has been started (see §1).
• Test or exam outcomes — we never guarantee a rank or a selection.
• Support payments that are simply regretted later, beyond the 7-day window above (though you are always welcome to write to us).

Email gohiljayesh94@gmail.com from the address on your account with the payment date and amount (a Razorpay payment id, if you have it, is the fastest). We reply within 2 working days and refunds reach your bank or UPI app within 5-7 working days after approval.

If you disagree with a decision, reply to the same email thread — it escalates to the founder. Beyond that, see the dispute resolution clause in our Terms of Service.